THE SITUATION
A major health system was experiencing significant crises in three areas: collaboration between physicians and administration, patient quality standards, and financial performance.
THE PROCESS
Using a variety of methods and actions, we helped surface the underlying issues between providers and administration that were hindering their progress
THE RESULTS
One year later, surveys showed substantial improvement in trust between physicians and administration, a 10% increase in patient quality, higher engagement among nurses and an effective culture of accountability. The health system saw an $11,000,000 profitability increase in nine months.