What does it really mean to have an open door policy?
Competitive advantage is the holy grail of business. Finding ways to differentiate, lower costs, and elevate performance above the competition creates a level of effectiveness and efficiency that all firms strive toward in their operations. Ultimately, the broad goal of every company at the highest level, far above the vision or mission, is to choose a path that creates a competitive advantage. We all know this, but it's easier said than done.